Pricing

Personal Information
The brand Online Dekho and the website onlinedekho.net (”The Site”) is owned by the company UTTHAPANA PRIVATE LIMITED. Company incorporated under the Companies Act, 2013 with recognition by Startup India as well as StartInUP. The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.
Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

Services overview
As part of the registration process on the Site, Online Dekho may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Use of Platform and Services
1.All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. The commercial/contractual terms include without limitation price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Online Dekho does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Online Dekho may, however, offer support services to Merchants in respect to order fulfilment, payment collection, call centre, and other services, pursuant to independent contracts executed by it with the Merchants.
2.Online Dekho does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Merchants. You are advised to independently verify the bona fides of any particular Merchant that you choose to deal with on the Platform and use your best judgment in that behalf. All Merchant offers and third party offers are subject to respective party terms and conditions. Online Dekho takes no responsibility for such offers.
3.Online Dekho neither make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Online Dekho accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
4.Online Dekho is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants on the Platform. Online Dekho cannot and does not guarantee that the concerned Buyers and/or Merchants will perform any transaction concluded on the Platform. Online Dekho is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
5.Online Dekho is operating an online marketplace and assumes the role of facilitator, and does not at any point of time during any transaction between Buyer and Merchant on the Platform come into or take possession of any of the products or services offered by Merchant. At no time shall Online Dekho hold any right, title or interest over the products nor shall Online Dekho have any obligations or liabilities in respect of such contract entered into between Buyer and Merchant.
6.Online Dekho is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer. In case of complaints from the Buyer pertaining to food efficacy,service quality, or any other such issues, Online Dekho shall notify the same to Merchant and shall also redirect the Buyer to the consumer call center of the Merchant. The Merchant shall be liable for redressing Buyer complaints. In the event you raise any complaint on any Merchant accessed using our Platform, we shall assist you to the best of our abilities by providing relevant information to you,such as details of the Merchant and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.
7.Please note that there could be risks in dealing with underage persons or people acting under false pretence.
8.Online Dekho assumes no responsibility for any damages or viruses that may infect your computer equipment. or other property on account of your access to, use of, or browsing in this site.

APP/WEBSITE AVAILABILITY
We take all reasonable care to ensure the availability of the www.onlinedekho.net Website/App 24 hours every day, 365 days per year. However, the Website/App may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Online Dekho does not warrant uninterrupted access to this Website/App or any linked website/App. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website/App.

Eligibility
Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.
Online Dekho grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Online Dekho.You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Online Dekho and its affiliates without express written consent.Any unauthorized use terminates the permission or license granted by Online Dekho.

Account & Registration Obligations
All customer have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.

ORDERING AND PRICING
The installation and use of this Website/App is free of cost and this includes only the usage of certain services of the Website/App. You hereby understand that this no charge policy maybe amended at anytime at the discretion of the Company. However, in the event, you use the App/Website to choose a Service/registered medical stores or shop and place an order ,you shall be required to pay for the service or products.
The quantity of any Product ordered by you and the quantity of Product supplied to you may vary. Please note that while we take utmost care to supply exact quantity of Product ordered by you, due to the nature of Products, it is not possible that the exact quantity of Product that you have ordered will be supplied.
The price displayed on the Platform is in relation to the particular quantity of Product as provided on the Platform and against such Product. Therefore, the price displayed for your order will also be on the basis of the weight / description of the Product ordered by you. However, the actual amount charged to you will be on the basis of the actual amount / quantity of Product delivered to you. Any difference in estimated price and actual price shall be adjusted by making a refund by Online Dekho. Any excess amount paid by you shall be refunded to you and the mode of refund shall be as determined by Online Dekho from time to time, such as, credit to Online Dekho promo code.Any additional amount that you are liable to pay, shall be collected at the time of delivery of the Product. You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.
Credit/Debit Card and Net Banking Payments are processed via our online payment service partners. While availing any of the payment methods available on the App/Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
A.Lack of authorization for any transaction(s), or
B.Exceeding the preset limit mutually agreed by you and between ‘Bank(s)’, or
C.Any payment issues arising out of the transaction, or
D.Decline of transaction for any other reason(s).
All payments made against the services on the App by you shall be compulsorily in Indian Rupees. The Website/App will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website/App.

DELIVERY, HANDLING CHARGES AND TAXES
Online Dekho may charge such delivery and handling charges as it may in its sole discretion determine from time to time and applicable taxes.
Following are Online Dekho delivery charges, which are based on the order value and Location.

  Order Value   Delivery Charge
Up to Rs. 100        Rs. 4
Rs. 101-Rs. 200      Rs. 5
Rs. 201-Rs. 300      Rs. 6
Rs. 301– Rs. 400     Rs. 7
Rs. 401–Rs. 500      Rs. 8
Above Rs. 501        Free Shipping

Note-Distance fee 7/- per Km applicable only on non preferred market respectively user application.
Delivery times may vary depending on the delivery location as well as the type of product you order.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
Online Dekho reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at Platform.

Cancellation by Site / Customer
You as a customer can cancel your order in only specific case with up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds
We have not return &refund policy for all products &service.In case of Food,Vegetables,Non-Veg,Dairy Product and Service Return &Refund policy is not applicable.Company will decide about return &refund approval.Which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

How to Request a Refund?
To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

DISCLAIMER OF WARRANTIES
Your use of this Platform and/or products are at your sole risk. The Platform and Products are offered on an "as is" and "as available" basis. To the extent permitted under applicable laws, Online Dekho expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Platform contents, or any reliance upon or use of the Platform content or Products.
No advice or information, whether oral or written, obtained by you from this Platform will create any warranty not expressly stated herein as to the results that may be obtained from the use of the Products or that defects in products will be corrected.
Online Dekho cannot guarantee the adequacy, currency or completeness of the Website/App content. Online Dekho does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website/App.

Colours
We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of Online Dekho . Such disclosure, submission or offer of any Comments shall constitute an assignment to Online Dekho of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Online Dekho owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Online Dekho will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Online Dekho is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
Online Dekho does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Online Dekho the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Online Dekho and its affiliates for all claims resulting from any Comments you submit. Online Dekho and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party. Online Dekho accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Online Dekho Users.
We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Online Dekho explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

Content, Intellectual Property, and Third Party Links
In addition to making Products available, this Platform also offers information and marketing materials. This Platform also offers information, both directly and through indirect links to third-party websites, mobile application about other product &services.Online Dekho does not always create the information offered on this Platform; instead the information is often gathered from other sources. To the extent that Online Dekho does create the content on this Platform, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws.
You acknowledge that your use of the content on this Platform is for personal, non-commercial use.Online Dekho has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Online Dekho. We also have rights to all trademarks and trade dress and specific layouts of this Webpage, including calls to action, text placement, images and other information.

LINKS TO THIRD-PARTY WEBSITES
We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link. In the event, if any of the Third Party Content infringes any Intellectual Property of any person, the Third Party shall be solely responsible for any loss caused and we shall not be liable. You may send as an email at contact@onlinedekho.net to report any such content.

PRIVACY
Online Dekho believes strongly in protecting user privacy and providing you with notice of use of your data. Please refer to Online Dekho privacy policy, incorporated by reference Privacy Policy. The privacy policy can also be accessed on the Platform.

AGREEMENT TO BE BOUND
By using this Platform or ordering Products &services you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Platform.

GENERAL
Force Majeure
Online Dekho will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

Cessation of Operation
Online Dekho may at any time, in its sole discretion and without advance of the Platform and distribution of the Products &services.

Entire Agreement
This Agreement including the policies and guidelines included herein by reference comprise the entire agreement between you and Online Dekho and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver
The failure of Online Dekho to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law and Jurisdiction
This Platform originates from the Lucknow, Uttar Pradesh. This Agreement will be governed by the laws of India and shall be subject to the exclusive jurisdiction of Courts in the State of Uttar Pradesh.

Termination
Online Dekho reserves the right to terminate your access to the Platform without advance notice if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement.
Following termination, you will not be permitted to use the Platform and Online Dekho may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Platform is terminated, Online Dekho reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Platform. This Agreement will survive indefinitely unless and until Online Dekho chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use
Online Dekho makes no representation that the Platform or Products are appropriate or available for use in locations outside India. Users who access the Platform from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment
You may not assign your rights and obligations under this Agreement to anyone. Online Dekho may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

PRESCRIPTION MEDICATION POLICY
Online Dekho is a only platform to provide valid medical stores. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines. If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, Whatsapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists. The drug information provided in the Online Dekho is for informative purposes only and this Website/App is not intended to provide diagnosis, treatment or medical advice.
We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website/App.

You Agree and Confirm
1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Online Dekho for redelivery shall be claimed from you.
2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
3. You will provide authentic and true information in all instances where such information is requested of you. Online Dekho reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
You may not use the Site for any of the following purposes:
1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with any other person's use or enjoyment of the Site.
5. Breaching any applicable laws.
6. Interfering or disrupting networks or web sites connected to the Site.
7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

USER OBLIGATIONS
You are a restricted user of this Website/App.
You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/App. With our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website/App is not permitted. You shall not, nor allow third parties on your behalf to (i) make and distribute copies of the Website/App (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Website/App; or (iii) create derivative works of the Website/App of any kind whatsoever.
You agree not to access (or attempt to access) the App and/or the materials or Services by any means other than through the interface that is provided by the Website/App. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App. You acknowledge and agree that by accessing or using the Website/App or Services, you may be exposed to content from other users that you may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website/App. Further, you may report such offensive content by sending us an e-mail to our official e-mail address. This Website/App by nature allows you to upload information; you undertake to ensure that such material is in accordance with applicable laws. Further, you undertake not to:
a) Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others; b) Engage in any activity that interferes with or disrupts access to the Website/App or the Services (or the servers and networks which are connected to the Website/App); c) Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; d) Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; e) Post any file that infringes the copyright, patent or trademark of other legal entities. f) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website/App or another's computer; g) Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; h) Probe, scan or test the vulnerability of the Website/App or any network connected to the Website/App, nor breach the security or authentication measures on the Website/App or any network connected to the Website/App. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website/App, or any other customer of the Website/App, including any account not owned by you, to its source, or exploit the Website/App or Service or information made available or offered by or through the Website/App, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than your own information, as provided for by the Website/App; i) Disrupt or interfere with the security of, or otherwise cause harm to, the Website/App, systems resources, accounts, passwords, servers or networks connected to or accessible through the Website/App or any affiliated or linked sites; j) Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section. k) Use the Website/App or any material or Content for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website/App or other third parties; l) Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; m) Violate any applicable laws or regulations for the time being in force within or outside India; n) Violate the Terms of Service including but not limited to any applicable Additional Terms of the Website/App contained herein or elsewhere; o) Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; p) Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. q) Publish, post, disseminate information that is false, inaccurate or misleading; violate any applicable laws or regulations for the time being in force in or outside India; r) Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. s) Create liability for us or cause us to lose (in whole or in part) the services of our internet service provider ("ISPs") or other suppliers; While we shall not be held liable or answerable to Users for any such acts on your part, violation of this clause would lead to potential criminal legal action against you, either by other Users of the Website/App or by us.

Modification of Terms & Conditions of Service
Online Dekho may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site. Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products.

Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Lucknow shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Online Dekho and his decision shall be final and binding on the parties hereto.

I. Acceptance of Terms
Agreement to Terms: By accessing or using our website and services, including but not limited to https://onlinedekho.net/, you agree to comply with and be bound by these Terms and Conditions, as well as any applicable laws and regulations. If you do not agree to these terms, you should not use our website or services.
Modifications: We reserve the right to modify, update, or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following any such changes constitutes your acceptance of the new Terms and Conditions.
User Responsibility: It is your responsibility to review these Terms and Conditions periodically to ensure you are aware of any changes. If you continue to use our website or services after any modifications, you acknowledge and agree to be bound by the updated terms.

II. Definitions
Customer: Refers to any individual or entity that accesses or uses our website and services to browse, purchase, or otherwise interact with the offerings provided. Customers may include end-users who use the platform for personal or business purposes.
Vendor: Refers to any individual or business entity that provides goods, services, or other products listed or available through our website. Vendors are responsible for the accuracy and legality of the content they offer and must comply with our platform’s guidelines and policies.

Content: Includes all text, images, videos, data, information, and other materials posted, uploaded, or otherwise made available on our website by customers, vendors, or any third parties. Content also encompasses any materials generated by our website or services.

III. Eligibility to Use the Services
Age Requirement: You must be at least 18 years old to access and use our website and services. By using our website, you represent and warrant that you meet this age requirement.
Legal Capacity: By using our website, you confirm that you have the legal capacity to enter into a binding agreement. This means you must be legally capable of entering into contracts and complying with these Terms and Conditions.
User Restrictions: Certain features or services on our website may require additional qualifications or criteria to access. You agree to comply with all such requirements and restrictions as specified in the relevant sections of our website or services.
Prohibited Uses: You are prohibited from using our website and services if you are not eligible under applicable laws or regulations, or if your access or use would violate any laws, regulations, or these Terms and Conditions.

IV. Changes to the Terms
Modification of Terms: We reserve the right to amend or update these Terms and Conditions at any time. Changes will become effective immediately upon posting the revised Terms and Conditions on our website.
User Responsibility: It is your responsibility to review these Terms and Conditions periodically. Continued use of our website and services after the posting of any changes constitutes your acceptance of the revised terms.
Notification of Changes: While we may notify users of significant changes through email or notifications on our website, we are not obligated to do so. It remains your responsibility to stay informed about the latest terms.
Binding Effect: All modifications to these Terms and Conditions will be deemed a binding agreement between you and our company upon their posting on the website.

V. Translation of the Terms
Language of Terms: These Terms and Conditions are written in [English]. In the event of any discrepancies or conflicts between the English version and any translated versions, the English version shall prevail.
Accuracy of Translations: While we strive to provide accurate translations of these Terms and Conditions for your convenience, we do not guarantee the accuracy or completeness of any translated versions. The translated versions are provided for informational purposes only.
No Binding Effect: The translated versions of these Terms and Conditions do not create any legally binding obligations or rights different from those stated in the original English version.
Reference to English Version: For any legal disputes or clarifications, the original English version of these Terms and Conditions will be the governing text.

VI. Provision of the Services
Service Description: Online Dekho provides a platform for [specific services, e.g., connecting customers with local restaurants, facilitating online orders, etc.]. The services offered are described in detail on our website and are subject to availability.
Service Availability: We strive to ensure that our services are available 24/7. However, we do not guarantee uninterrupted access to the website or services. We may occasionally need to perform maintenance, updates, or repairs, which could result in temporary unavailability.
Service Modifications: We reserve the right to modify, suspend, or discontinue any part of our services at our discretion. This includes the addition, removal, or alteration of features or functionalities of the services.
Service Limitations: We do not guarantee that the services will meet your expectations or that they will be free from errors or defects. Any representations or warranties regarding the quality or functionality of our services are limited to the extent permitted by law.
Third-Party Services: Our website may include links or integrations with third-party services. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is subject to the terms and conditions of the respective third parties.
User Responsibilities: You agree to use our services in accordance with these Terms and Conditions and any applicable laws or regulations. You are responsible for ensuring that your use of the services does not violate any third-party rights or legal requirements.

VII. Use of Services by You (Customer)
Authorized Use: You agree to use our services only for lawful purposes and in accordance with these Terms and Conditions. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations.
Account Responsibilities: If you create an account or profile on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach of security.
Prohibited Activities: You may not engage in any activities that:
Violate any laws or regulations.
Interfere with or disrupt the operation of our website or services.
Attempt to gain unauthorized access to any portion of our website or services.
Transmit or upload any malicious code, viruses, or harmful software.
Use our services to engage in fraudulent or deceptive activities.
Content Submission: Any content you submit, post, or otherwise make available through our services must comply with our content guidelines and must not infringe upon the intellectual property rights or privacy rights of others. We reserve the right to remove or modify any content that we believe violates these guidelines.
Compliance with Policies: You agree to comply with all additional policies, guidelines, or instructions related to the use of our services that may be provided on our website or through other communications.
Termination of Use: We reserve the right to suspend or terminate your access to our services if we believe you have violated these Terms and Conditions or engaged in conduct that may harm our website or services.

VIII. Content Guidelines
Content Standards: All content submitted or posted by you on our website must comply with our content standards. Content must be accurate, non-misleading, and relevant to the services provided.
Prohibited Content: You may not submit or post content that:
Is illegal, defamatory, obscene, abusive, or otherwise harmful.
Infringes on any intellectual property rights or proprietary rights of others.
Contains personal, confidential, or sensitive information without consent.
Promotes or engages in harassment, hate speech, or discrimination.
Includes malicious code, viruses, or other harmful software.
Review and Removal: We reserve the right to review, monitor, and remove any content that violates these guidelines or is deemed inappropriate at our discretion.
User Responsibility: You are responsible for ensuring that any content you submit complies with these guidelines and does not violate any laws or third-party rights.
IX. Privacy Policy
Collection of Information: We collect personal information that you provide to us directly, such as your name, contact details, and payment information. We also collect information about your usage of our website and services through cookies and other tracking technologies.
Use of Information: We use your personal information to provide, improve, and personalize our services, process transactions, communicate with you, and comply with legal obligations.
Data Sharing: We do not sell or rent your personal information to third parties. We may share your information with third parties only to the extent necessary to provide our services, such as payment processors or service providers. We may also share information if required by law or to protect our rights and interests.
Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights: You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the contact information provided on our website.
Changes to Privacy Policy: We may update our Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

X. Restrictions on Use
General Restrictions: You agree not to use our website or services for any purpose that is unlawful, prohibited by these Terms and Conditions, or otherwise inconsistent with the intended use of the services.
No Unauthorized Access: You may not:
Attempt to gain unauthorized access to any portion of our website or services, including through hacking, password mining, or any other means.
Use any automated systems, including robots, spiders, or scrapers, to access, acquire, copy, or monitor any portion of our website or services.
No Interference: You may not:
Interfere with or disrupt the integrity or performance of our website or services.
Bypass any security measures or access controls implemented by us.
No Misuse: You may not:
Use our website or services to engage in any fraudulent or deceptive activities.
Post or transmit any content that is harmful, threatening, abusive, harassing, or otherwise objectionable.
No Commercial Exploitation: You may not:
Use our website or services for commercial purposes without our express written consent.
Reproduce, duplicate, copy, sell, or resell any part of our website or services for commercial gain.
Compliance with Laws: You must comply with all applicable local, state, national, and international laws and regulations when using our website and services.
Reporting Violations: If you become aware of any violation of these restrictions or other Terms and Conditions, you agree to notify us immediately and cooperate with us in addressing the issue.

XI. Delivery Offer / Plan
Delivery Services: We offer delivery services for orders placed through our App as part of our [specific services, e.g., restaurant delivery platform]. Delivery options, including delivery areas, times, and fees, are outlined on our website and may vary based on location and availability.
Delivery Charges: Delivery charges, if applicable, will be clearly stated at the time of checkout. Charges may vary depending on the delivery location, order size, or other factors. Any applicable taxes or additional fees will be disclosed before you complete your purchase.
Delivery Timeframes: While we strive to deliver orders within the estimated time frames provided, delivery times are approximate and may be subject to delays due to factors such as weather conditions, traffic, or unforeseen circumstances. We are not responsible for delays beyond our control.
Delivery Areas: Our delivery services are available only within specific geographic areas as defined on our website. We do not guarantee delivery to areas outside of our service zones.
Order Verification: For security and verification purposes, we may require additional information or confirmation before processing your delivery order. This may include verifying your payment method or contact details.
Delivery Issues: If you experience any issues with your delivery, such as incorrect or missing items, damaged goods, or delays, please contact our customer support team immediately. We will make reasonable efforts to resolve any delivery-related concerns.
Cancellation and Refunds: Orders may be subject to cancellation or refund policies as specified on our website. Requests for cancellations or refunds must be made in accordance with our policies and may be subject to certain conditions or fees.
Customer Responsibility: You are responsible for providing accurate delivery information and ensuring that someone is available to receive the delivery at the designated address. We are not liable for failed deliveries due to incorrect or incomplete address information or the absence of a recipient.

XII. Disclaimer of Warranties
No Warranty: Our website and services are provided on an "as is" and "as available" basis. We make no warranties or representations, either express or implied, regarding the accuracy, reliability, or completeness of the content, materials, or information available through our website or services.
Limited Liability: To the maximum extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website or services will be error-free, uninterrupted, or free of viruses or other harmful components.
No Endorsement: The inclusion of any third-party links or content on our website does not imply endorsement, approval, or responsibility for such third-party services or content.

XIII. Limitation of Liability
Exclusion of Damages: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our website or services, even if we have been advised of the possibility of such damages.
Limitation of Liability: Our total liability to you for any claim arising out of or relating to these Terms and Conditions or your use of our website or services shall be limited to the amount paid by you for the specific service or product giving rise to the claim, or $100, whichever is greater.
No Liability for Third Parties: We shall not be liable for any loss or damage arising from interactions with third-party services, vendors, or users accessed through our website.

XIV. Indemnification
Indemnification Obligation: You agree to indemnify, defend, and hold harmless our company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:
Your use of our website or services.
Your violation of these Terms and Conditions.
Any content you submit or post on our website.
Any infringement of intellectual property rights or other rights of any third party.
Indemnification Process: We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate fully with us in asserting any available defenses.

XV. Termination of Your Access to the Services
Right to Terminate: We reserve the right to terminate or suspend your access to our website and services at any time, without prior notice, if we believe you have violated these Terms and Conditions, engaged in inappropriate conduct, or for any other reason at our sole discretion.
Termination for Cause: We may terminate your access immediately if:
You breach any provision of these Terms and Conditions or any other policies or guidelines provided by us.
You engage in fraudulent, abusive, or illegal activities.
We are required to do so by law or by a court or regulatory authority.
Termination without Cause: We may also terminate or suspend your access for reasons other than those stated above, such as for system maintenance, service updates, or other operational reasons.
Effect of Termination: Upon termination of your access:
All rights and licenses granted to you under these Terms and Conditions will cease.
You will no longer have access to your account, and any data or content associated with your account may be deleted.
Any obligations or liabilities incurred prior to termination will remain in effect.
No Liability: We shall not be liable to you or any third party for any termination or suspension of your access to our website and services, including any loss of data or content.
Survival: Provisions of these Terms and Conditions that by their nature should survive termination will remain in effect after termination, including but not limited to disclaimers, limitations of liability, and indemnification obligations.

XVI. Notice of Copyright Infringement
Disclaimer of Liability: We respect the intellectual property rights of others and expect users of our website and services to do the same. We are not liable for any copyright infringement arising out of materials posted or transmitted through our platform by end users or other third parties. We may, at our discretion, remove or disable access to material that we believe infringes upon the copyright rights of others. This includes removing or disabling links or references to locations containing infringing material. Repeated infringement may result in termination of access to our services.
Notification Procedure: If you believe that your copyrighted material has been infringed upon on our website, please follow the procedure below to file a notice:
i. Identify the Copyrighted Material: Provide a written description of the copyrighted material you claim has been infringed upon.
ii. Locate the Alleged Infringing Material: Identify the material on our website that you believe is infringing on your copyrighted material. Include sufficient information to reasonably locate the alleged infringing material, such as the user name of the alleged infringer and the specific location (e.g., business listing).
iii. Good Faith Belief Statement: Include the following statement: "I have a good faith belief that the use of the content on the website as described above is not authorized by the copyright owner, its agent, or law."
iv. Accuracy Statement: Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and that I am the copyright owner or am authorized to act on the copyright owner's behalf."
v. Contact Information: Provide your contact details, including your address, telephone number, and email address (if available).
vi. Signature: Provide your physical or electronic signature.
vii. Submission: Send your notice to mail: contact@onlinedekho.net.
Misrepresentation Liability: Be aware that knowingly making false statements in a copyright infringement notice can result in liability.
XVII. Return, Replacement & Refund Policy
Return/Replacement & Refund – Restaurant or Food Orders:
A. Missing Item, Wrong Item, or Quality Issue:
In cases where a food order is missing an item, includes the wrong item, or there is a quality issue, the restaurant will be held fully liable. Replacement or refund will depend on the user’s preference. Any additional delivery charges or other fees for the replacement or refund will be handled by the restaurant.
B. Package Issues After Pickup:
If any issues with the package occur after the order has been successfully picked up by the delivery partner, the liability for the issue will rest solely with the delivery logistics partner.
Return/Replacement & Refund – Ready-Made Packed Foods and Goods:
A. Expired or Damaged Product:
If the product delivered is expired or damaged, the store owner will be held liable. For replacements, any additional delivery charges or fees will be covered by the store owner. In the case of a return, the store owner is responsible for the delivery fees.
B. Package Issues After Pickup:
If the issue with the package arises after the product is picked up by the logistics partner, the responsibility falls on the logistics partner.
C. Fake Orders or User Non-Response:
In cases where the user does not respond to delivery attempts or the order is found to be fake, only ready-made packed foods and goods will be returned on the same day. All charges, including logistics and other fees, will be borne by the logistics partner or company. Additionally, any commission fees will be refunded to the store owner’s wallet.

XVIIl. Contact Us
Customer Support: [contact@onlinedekho.net]
Business Inquiries: [partner@onlinedekho.net]
Customer care Number - +91 08069640900
Vendor Customer Care - +91 01169650182

For prompt assistance, please include your name, contact details, and a clear description of your inquiry or issue. We aim to respond to all inquiries as quickly as possible.

Online Dekho
Powered by Utthapana Private Limited - D-203 , Shri Ram Swaroop Memorial College of Engineering & Management Tiwariganj,Lucknow Uttar Pradesh 227105
Lucknow U.P INDIA

Terms of Service for vendors